This website is owned and operated by Workforce Health Assessors PTY LTD ABN 45 094 392 588.
Workforce Health Assessors (WHA) is committed to privacy protection and compliance with applicable privacy laws and standards, and will manage personal information in an open and transparent way. WHA will fulfil its obligations under the Privacy Act 1988 (cth), Privacy Act 1993 (NZ), and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) by complying with the Australian Privacy Principles (APPs). These 13 principles detail how organisations such as WHA should collect, update, use, keep secure or where necessary disclose and give access to personal information, as well as how complaints should be handled and how, in some circumstances, anonymity can be maintained. This policy aims to clarify how WHA will adhere to the APPs and outlines the types and means by which personal information is collected by WHA.
We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our clients and candidate's needs.
This policy applies to:
This policy satisfies the requirements of the Australian Privacy Principles (APPs).
APPs: Australian Privacy Principles
Secure: Secure in this context refers to having mechanisms in place so personal documentation is stored in secure locations and only able to be accessed by authorised personnel. This may include locked filing cabinets, offices or archive rooms for hard copy files or protected by login access and firewalls for electronic files.
Information collected and held by WHA will be managed in accordance with the Australian Privacy Principles (APPs). WHA will at all times ensure that information is collected about an individual from the individual themselves and the collection and storage of their personal information will be secure and not distributed without that individual’s explicit consent.
Information collected and held by WHA could include but is not limited to:
WHA collects personal information in a number of ways which includes, but is not limited to:
WHA will in all circumstances ensure that personal information is collected in a transparent manner and not used outside its intended purpose without the explicit consent of the individual.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Similar to other commercial websites, our website utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services clients and candidates requested, to process payment, to monitor the use of the service, marketing and promotional efforts, and improve content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs. Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the communication.
WHA uses personal information collected from an individual to fulfil its obligations in delivering WHA’s services, including but not limited to:
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and email address), and demographic information (such as postcode, age). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.
We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
WHA takes all reasonable steps to keep personal information secure at all times and ensures that the personal information it collects, uses and where specified above, discloses to others is accurate, complete, and up to date. If a candidate, client, facility partner or employee establishes that the information held about them is not accurate, complete or up to date, they may request WHA updates the information. Once notified of this, WHA will take all reasonable steps to correct the information.
Candidates, clients, facility partners and employees have the right to access any personal information held by WHA about them, subject to some restrictions listed in Federal Government legislation. WHA will not disclose any personal information without first establishing the identity of the person requesting the information. Adequate identification must be supplied to WHA before any personal information will be provided. WHA will take all reasonable steps to provide the information requested within 1 business day of request.
An eligible data breach is either:
If WHA suspect that there has been an eligible data breach WHA will carry out a reasonable and expeditious assessment. If WHA have reasonable grounds to believe that there has been an eligible data breach WHA will notify you and the OAIC and will provide:
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
Any complaint by an individual regarding WHA’s management or handling of personal information should be directed to the Managing Director. To enable a complaint to be properly understood and acted upon it is requested that it be made in writing, specifying the relevant details. All complaints will be acknowledged within five (5) working days of receipt. The contact details of the person dealing with the complaint will be advised to the individual making the complaint at this time. Complaints will be responded to within fifteen (15) working days. If WHA’s response does not resolve the complaint WHA and the individual will, in good faith, promptly agree to a process and time frame for dealing with the complaint.
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in each state and territory may be less stringent and vary that of Australia laws. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, appropriate physical, electronic, and managerial procedures are in place to safeguard and secure the information we collect online.
The Chief Operations Officer will review this policy and procedure annually, or in case of legislative changes requiring amendments the responsible officer will amend accordingly.
Workforce Health Assessors Pty Ltd
1300 552 722 (Australia Wide)
+61 3 6242 2400 (Outside Australia)